Outgoing Call Services

The Outgoing Call Services object defines whether this subscriber uses services for handling outgoing calls.

Each Outgoing Call Services object is a child of an Individual Line, Business Group Line or PBX object. (Outgoing Call Services do not apply to MADNs or MLHG Pilot DNs.) It is created automatically if the Global Outgoing Call Services object supports one or more of the Outgoing Call services; you cannot create, delete, enable or disable it.

To allow the subscriber to use Speed Calling or Call Barring, you simply need to configure the service.

To allow the subscriber to use Mandatory Account Codes:

Most parameters relating to each of these services are visible in the EMS System Explorer only when the service is configured.


Parameter

Access

Description
Speed Calling - Subscribed Change Specifies whether this subscriber is permitted to use Speed Calling. (This service allows the subscriber to use short codes to access frequently-used numbers.) Choose Use default or specify a value:
  • True
  • False
Speed Calling - handset access allowed Change Specifies whether the subscriber can use his or her telephone handset to configure speed calling. Choose Use default or specify a value:
  • True
  • False
Call Barring - Subscribed Change Specifies whether this subscriber is permitted to use Call Barring. (This service rejects outgoing calls to specified numbers, and/or rejects some or all of the access codes for Call Services.) Choose Use default or specify a value:
  • True
  • False
Call Barring - usage sensitive billing Change Specifies whether the subscriber has usage sensitive billing for Call Barring. Usage sensitive billing means that the subscriber pays according to his or her usage of the service, rather than paying a flat rate for having the service enabled. Choose Use default or specify a value:
  • True
  • False
Call Barring - current barred call types Change The types of outgoing numbers and/or access codes for which calls are currently barred for this subscriber. Choose Use default or select one or more of the following values:
  • International
  • Mobile
  • National
  • Local
  • Operator
  • Premium
  • Access codes
  • Access codes that change configuration
    This value is typically used when the parent object is a PBX. Because PBX lines are shared between users, you may want to prevent users from changing the configuration through the handset because this would affect other users of the PBX.
Mandatory Account Codes - Subscribed Change Specifies whether this subscriber is permitted to use Mandatory Account Codes. (This service allows the subscriber to use account codes on outgoing calls, to provide information on how call charges should be allocated.) Choose Use default or specify a value:
  • True
  • False
For a Business Group Line, this field is read-only if the parent Business Group's configuration specifies that the Business Group Lines in the group cannot override the parent Business Group's account codes configuration.
Mandatory Account Codes - variant Change Specifies whether this subscriber uses validated or non-validated account codes. For a Business Group Line, this field is read-only if the parent Business Group's configuration specifies that the Business Group Lines in the group cannot override the parent Business Group's account codes configuration. If this is not the case, you can choose Use default to use the setting from the parent Business Group. Otherwise, specify a value:
  • Validated
    To make a call that requires account codes, the user must specify a code that matches one of the entries in the Mandatory Account Codes - valid account codes field. (For a Business Group Line, this includes codes defined for the parent Business Group if Mandatory Account Codes - inherit codes and code length is True.)
  • Non-validated
    The user can specify any code of the correct length. The code is recorded in billing data but is not checked.
Mandatory Account Codes - call types Change The types of outgoing calls for which account codes are required. The subscriber will need to enter an account code every time he or she makes an outgoing call of a selected type. For a Business Group Line, this field is read-only if the parent Business Group's configuration specifies that the Business Group Lines in the group cannot override the parent Business Group's call types. If this is not the case, you can choose Use default to use the setting from the parent Business Group. Otherwise, select one or more of the following values:
  • International
  • Mobile
  • National
  • Local
  • Operator
  • Premium
  • Directory
  • Local Business Group
  • Other Business Group
Mandatory Account Codes - inherit codes and code length Change This field appears only for a Business Group Line. Specifies whether the subscriber uses the code length and access codes defined for the parent Business Group. This field is read-only if the parent Business Group's configuration specifies that the Business Group Lines in the group cannot override the parent Business Group's account code length. Otherwise, specify a value:
  • True
    This Business Group Line uses the same account code length as the parent Business Group. If validated account codes are used, the subscriber can use any codes defined for the parent Business Group, and can also use any line-specific account codes defined in Mandatory Account Codes - valid account codes.
  • False
    This Business Group Line can use a different code length from its parent Business Group. If validated account codes are used, the subscriber does not use any account codes defined for the parent Business Group; you need to define one or more valid account codes specific to this line, in the field Mandatory Account Codes - valid account codes.
Mandatory Account Codes - code length Change Specifies the length (number of digits) of Mandatory Account Codes that this subscriber uses. Choose Use default or specify a value in the range 1 - 15. For a Business Group Line, if the parent Business Group's configuration specifies that the Business Group Lines in the group cannot override the parent Business Group's account code length, or if Mandatory Account Codes - inherit codes and code length is set to True, this field is read-only; you cannot change the code length because it must match the length of the codes defined for the parent Business Group.
Mandatory Account Codes - max incorrect code attempts Change This field appears only if Mandatory Account Codes - variant is set to Validated. Maximum number of consecutive times that the subscriber may enter an incorrect Mandatory Account Code before his or her outgoing call service is blocked. If the subscriber enters an incorrect code for a number of consecutive attempts that exceeds this value, the NE automatically blocks the subscriber from making any further outgoing calls. You can remove the block, allowing the subscriber to use the service again, using the Mandatory Account Codes - blocked field. When an account is locked out, an entry is made in the log. For a Business Group Line, choose Use default to use the setting from the parent Business Group. Otherwise, specify a value in the range: 0 - 100. A value of 0 (zero) indicates that the subscriber will never be blocked regardless of the number of incorrect code attempts.
Mandatory Account Codes - blocked Change This field appears only if Mandatory Account Codes - variant is set to Validated. Specifies whether this subscriber is currently blocked from making outgoing calls that require account codes because he or she has made too many incorrect attempts to enter an account code. Values:
  • True
  • False
If the subscriber fails to enter a valid account codes for a number of consecutive attempts that exceeds Mandatory Account Codes - max incorrect code attempts, the NE automatically blocks the subscriber from making any further outgoing calls that require account codes, and this field is set to True. To remove the block and allow the subscriber to make calls again, set the field to False.
Mandatory Account Codes - valid account codes Change The account codes that this subscriber can use (in addition to any codes inherited from the parent Business Group). This field appears only if Mandatory Account Codes - variant is set to Validated. This field is a text field in which you can copy, cut, and paste text (for example text taken from accounting software). To add or edit codes in this field, specify each account code on its own line, terminated by a carriage return.
  • The code must be at the start of the line, and must be a string of numeric digits 0-9, of the length defined by Mandatory Account Codes - code length. You cannot include two entries with the same code for the same subscriber.
  • You can include an optional text description of the code on the same line, separated from the code itself by a space character. The description can include characters A-Z, a-z, numbers 0-9, and further spaces if required.
When you apply any changes, the EMS will display the codes sorted into numerical order, with one space between each code and its description. The following is an example of valid codes (using a code length of 4):
0123 ZZZ Company
0150 YYY Corporation

1999 Use this for new customers
Warm / Hot Line - Subscribed Change This field does not appear for SIP subscribers because the service is not supported. Specifies whether the subscriber is susbcribed to the Warm Line or Hot Line call service. (These services allow a pre-configured number to be automatically dialed when the subscriber takes the phone off the hook. For Hot Line, the number is dialed immediately. For Warm Line, it is dialed after a configurable timeout if the subscriber does not dial any digits.) Choose Use default or specify a value:
  • True
  • False
Warm / Hot Line - service level Change This field does not appear for SIP subscribers because the service is not supported. This field specifies whether Warm Line or Hot Line is enabled. (A subscriber cannot be subscribed to both at the same time.) Choose Use default or specify a value:
  • Warm Line
  • Hot Line
Warm / Hot Line - timeout Change This field does not appear for SIP subscribers because the service is not supported. This field only appears if Warm / Hot Line - service level is set to Warm Line. Specifies the delay for Warm Line, after which the configured number is called. Range: 2 - 16 seconds. The default is 16 seconds.
Warm / Hot Line - Enabled Change This field does not appear for SIP subscribers because the service is not supported. Specifies whether the subscriber currently uses their Warm Line or Hot Line service. Values:
  • True
  • False (default)
Warm / Hot Line - number Change This field does not appear for SIP subscribers because the service is not supported. Specifies the number that is dialed by the Warm Line or Hot Line function. Specify the telephone number as a subscriber would dial it. For a Business Group Line you may need to include the external line code at the start of the number.