Global Message Services

The Global Message Services object is a child of the Call Services object.

The Global Message Services object contains global configuration parameters and statistics for the Voicemail System and Reminder Calls services. There is a single Global Message Services object; it is created before delivery of the MetaSwitch NE and you cannot delete it.

To configure the switch to support Message Services, you need to do the following:

Most parameters relating to each of these services are visible in the EMS System Explorer only when the service is set to Configured or Disabled.


Parameter

Access

Description
Voicemail support Change Inactive Specifies whether the switch is currently configured to support Voicemail. Values:
  • Configured
    The NE supports the service and subscribers can be configured to use it.
  • Not configured
    The NE does not support the service.
  • Disabled
    The NE supports the service but it is currently suspended so that subscribers cannot use it.
Voicemail - incoming call transfer delay Change Inactive Delay time in seconds before the incoming call is transferred to the voicemail system. This is a default value that can be overridden for individual subscribers if required. Range: 0 - 60. The default is 36. A value of zero indicates that the calls are forwarded to the voicemail system immediately.
Voicemail - access code Change Inactive Access code the subscriber dials to retrieve messages from the voicemail system. Specify a number of maximum 32 digits. (In North America, access codes are typically * followed by two digits.)
Voicemail - supported call delivery methods Change Inactive Specifies the call delivery methods that the NE supports. Select one or more of the following values. You cannot deselect the value chosen in Voicemail - Default call delivery method.
  • SMDI
  • TDM
  • SIP
If the NE is to support transferring calls to voicemail using Call Forwarding, set Voicemail - Default call delivery method to None and deselect all three call delivery methods.
Voicemail - Default call delivery method Change Inactive Specifies the default method for call delivery, which must be one of the values selected in Voicemail - supported call delivery methods. Values:
  • None
    Use this value if voicemail is not supported by default, or if the NE is to support transferring calls to voicemail using Call Forwarding.
  • SMDI
  • TDM
  • SIP
Voicemail - supported indicator notification methods Change Inactive Specifies the methods by which the NE supports notifications from the voicemail server to indicate that voicemail messages are waiting. Select zero or more of the following values.
  • SMDI
  • TCAP
  • SIP
SMDI Call Delivery - Default indicator notification method Change Inactive The default indicator notification method used when the call delivery method is SMDI. This field is visible only if SMDI is selected in Voicemail - supported call delivery methods. This cannot be set to a value that has not been selected in Voicemail - supported indicator notification methods. Values:
  • None
  • SMDI
  • TCAP
  • SIP
SMDI Call Delivery - default Voicemail System Line Group Change Inactive The default Voicemail System Line Group to be used when the call delivery method is SMDI. This field is visible only if SMDI is selected in Voicemail - supported call delivery methods. Select from the displayed list of Voicemail System Line Groups.
TDM Call Delivery - Default indicator notification method Change Inactive The default indicator notification method used when the call delivery method is TDM. This field is visible only if TDM is selected in Voicemail - supported call delivery methods. This cannot be set to a value that has not been selected in Voicemail - supported indicator notification methods. Values:
  • None
  • SMDI
  • TCAP
  • SIP
TDM Call Delivery - default retrieval number Change Inactive The default telephone number to which subscribers using TDM voicemail are forwarded when they dial the access code to retrieve messages from the voicemail system. This field is visible only if TDM is selected in Voicemail - supported call delivery methods. Specify the number as a 10-digit directory number.
TDM Call Delivery - default incoming number Change Inactive The default telephone number to which incoming calls for subscribers using TDM voicemail are forwarded. This field is visible only if TDM is selected in Voicemail - supported call delivery methods. Specify the number as a 10-digit directory number.
SIP Call Delivery - default indicator notification method Change Inactive The default indicator notification method used when the call delivery method is SIP. This field is visible only if SIP is selected in Voicemail - supported call delivery methods. This cannot be set to a value that has not been selected in Voicemail - supported indicator notification methods. Values:
  • None
  • SMDI
  • TCAP
  • SIP
SIP Call Delivery - default Application Server Change Inactive The Application Server that provides voicemail support by default for subscribers using SIP voicemail. This field is visible only if SIP is selected in Voicemail - supported call delivery methods. Select from the displayed list of Application Servers that are configured to support voicemail. You can override this setting for an individual subscriber if required.
SIP Call Transfer from Voicemail Servers - Enabled Change Inactive Specifies whether SIP Call Transfer from Voicemail Server service is enabled. This allows a caller to return a call to the phone number that left a voicemail in their mailbox on a SIP Voicemail Server. Values:
  • True
  • False (default)
SIP Call Transfer from Voicemail Servers - billable directory number Change Inactive Specifies whether the billable directory number for the call is recorded as the mailbox owner or the line that the subscriber has accessed their mailbox from, when they access their voicemail from a different line. Values:
  • Mailbox owner
  • Original caller
SIP Call Transfer from Voicemail Servers - bar call types Change Inactive Specifies which call types should be barred from being returned. Select zero or more of the following options; the checked options are barred.
  • Local
  • Regional
    IntraLATA calls
  • National
    InterLATA national, Other N11, and Other Non-geographic calls
  • Carrier Dialed
    FGD cut through and FGB calls
  • International
    International, InterLATA International, and International toll free calls
By default, all of the options except Local are selected. The following call types are always permitted:
  • Emergency
  • Toll free
  • Other
The following types of calls are always barred.
  • Directory Assist
  • Operator Service
  • Operator
  • Premium
SIP Call Transfer from Voicemail Servers - require matching on-switch number Change Inactive Specifies whether the billable directory number supplied by the SIP Voicemail Server must match a number configured on this MetaSwitch NE. That is, the NE must confirm that the billable directory number matches a directory number assigned to an Individual Line, a Business Group Line, a PBX or a number within a PBX DID Range. If the call originates from a mailbox associated with an on-switch subscriber, the call will be treated as a call from that subscriber. For example, the carrier and any Line Class Codes will be taken from the subscriber's configuration. Values:
  • True (default)
  • False
Note that a directory number matching a MADN, MLHG Pilot DN, Teen Service Line, SIP Application Server, or Reserved Number is not an acceptable match, because these numbers cannot be used to make outgoing calls.
SIP Call Transfer from Voicemail Servers - Line Class Code 1 - 20 Change Inactive This field is visible only if SIP Call Transfer from Voicemail Servers - require matching on-switch number is set to False. It appears once for each Line Class Code that you have configured below the Trunk Routing and Policy Services object. The field name for each code appears as LCC n - description (showing the index value in the range 1-20 and the configured description, if any). This field specifies the value for a Line Class Code (used in number validation) when the billable directory number does not correspond to a subscriber on this switch. Specify the Line Class Code as an integer value in the range 0 - 2147483646. The default is 0. Alternatively, if one or more valid values have been configured in the Line Class Code object, you can select a specific value from the list of valid values by clicking on the ellipsis symbol at the end of the field. Either scroll down the alphabetic list of code value descriptions to select the value you want, or type the first few letters of the code's description so that the alphabetic list scrolls to select the entry you want. Note that access to this field is not affected by the setting of the Access field on the corresponding Line Class Code object.
SIP Call Transfer from Voicemail Servers - preferred long distance carrier Change Inactive This field is visible only if SIP Call Transfer from Voicemail Servers - require matching on-switch number is set to False. Specifies the preferred long distance carrier used for long distance calls when the billable directory number does not correspond to a subscriber on this switch. Specify the four digit carrier ID to use. This field is blank by default.
SIP Call Transfer from Voicemail Servers - preferred intraLATA carrier Change Inactive This field is visible only if SIP Call Transfer from Voicemail Servers - require matching on-switch number is set to False. Specifies the preferred intraLATA carrier used for local calls when the billable directory number does not correspond to a subscriber on this switch. Specify the four digit carrier ID to use. This field is blank by default.
SIP Call Transfer from Voicemail Servers - preferred international carrier Change Inactive This field is visible only if SIP Call Transfer from Voicemail Servers - require matching on-switch number is set to False. Specifies the preferred international carrier used for international calls when the billable directory number does not correspond to a subscriber on this switch. Specify the four digit carrier ID to use. This field is blank by default.
SIP Call Transfer from Voicemail Servers - generate off-switch CDRs Change Inactive This field is visible only if SIP Call Transfer from Voicemail Servers - require matching on-switch number is set to False. Specifies whether the NE should generate a CDR, even if the billable directory number does not correspond to a subscriber on this switch. Values:
  • True
    CDRs are generated for all Call Transfers made from a SIP Voicemail Server, whether the billable directory number is on this switch or not.
  • False (default)
    CDRs are only generated when the billable directory number corresponds to a subscriber on this switch.
SMDI Message Waiting Indicator - Default SMDI Link Change Inactive / Read only Specifies the default SMDI link to use for Message Waiting Indicator notifications. This field is visible only if SMDI is selected in Voicemail - supported indicator notification methods. If Voicemail - supported call delivery methods includes SMDI as an option, this field is read only because the notifications will use the same link as the voicemail system itself. Select from the displayed list of SMDI links.
TCAP Message Waiting Indicator - Service Logic Host Route Change Inactive The TCAP Service Logic Host Route to use for indicator notification. Service Logic Host Routes are explained in Operations Manual: SS7 and MF Connectivity. This field is visible only if TCAP is selected in Voicemail - supported indicator notification methods. Select from the displayed list of Service Logic Host Routes for which Incoming query routes is set to All routes permitted or Specified routes only, or select None. The Global Message Services object cannot be enabled if TCAP is selected in Voicemail - supported indicator notification methods but this field is set to None.
TCAP Message Waiting Indicator - default authorized ID for indicator control Change Inactive The unique MSR ID (a 10-digit number) of the voicemail system that is authorized to send message waiting indications. This field is visible only if TCAP is selected in Voicemail - supported indicator notification methods. This ID is used to ensure that other voicemail systems on the network cannot send these indications when they are not authorized to do so.
Subscriber Indicator - indicator types Change Inactive The type of indicator used to indicate to a subscriber that a voicemail message is waiting. (This feature is not supported for PBXs.) This field does not appear if Voicemail - supported indicator notification methods does not have any values set. Select one or more of the following values. If one or more of these values is set, message waiting indicators will also be provided to SIP subscribers.
  • Audible
  • Visible
Subscriber Indicator - visual indicator refresh interval Change Inactive Interval in minutes between refreshes of the Visual Message Waiting indicator on subscribers' telephones. The NE refreshes the indicators periodically in case an indicator has been lost because of a power outage or other problem with the telephone. This field appears only if Voicemail - supported indicator notification methods has at least one value selected and Voicemail - indicator types includes the value Visible. Values:
  • 0 (do not refresh)
  • 15
  • 30 (default)
  • 45
  • 60
Subscriber Indicator - indicator activation Change Inactive Specifies whether the "message waiting" indicator should be turned on for all affected subscribers if a problem occurs with the voicemail system. This field appears only if Voicemail - supported indicator notification methods has at least one value selected and Voicemail - indicator types has at least one value selected. Select one or more of the following conditions for which indicators should be turned on, or do not select any conditions if you do not want to use this feature. Values:
  • Software restart
  • Software protection switch
  • Message services activation
  • Voicemail System Link activation
  • Voicemail System Link recovery
If you select Message services activation or Voicemail System Link activation, this option also turns off all indicators when the Message Services object or the Voicemail System Link is deactivated.
Reminder Calls support Change Inactive Specifies whether the switch is currently configured to support Reminder Calls. (This feature is not supported for PBXs.) Values:
  • Configured
    The NE supports the service and subscribers can be configured to use it.
  • Not configured
    The NE does not support the service.
  • Disabled
    The NE supports the service but it is currently suspended so that subscribers cannot use it.
Reminder Calls - enable code Change Inactive Access code the subscriber dials to enable a reminder call. Specify a number of maximum 32 digits. (In North America, access codes are typically * followed by two digits.)
Reminder Calls - disable all reminders code Change Inactive Access code the subscriber dials to disable all reminder calls. Specify a number of maximum 32 digits. (In North America, access codes are typically * followed by two digits.)
Reminder Calls - disable one reminder code Change Inactive Access code the subscriber dials to disable a single reminder call. Specify a number of maximum 32 digits. (In North America, access codes are typically * followed by two digits.)
Reminder Calls - check code Change Inactive Access code the subscriber dials to check a reminder call. Specify a number of maximum 32 digits. (In North America, access codes are typically * followed by two digits.)
Regular Reminder Calls support Change Inactive Specifies whether the switch is currently configured to support Regular Reminder Calls. (This feature is not supported for PBXs.) Values:
  • Configured
    The NE supports the service and subscribers can be configured to use it.
  • Not configured
    The NE does not support the service.
  • Disabled
    The NE supports the service but it is currently suspended so that subscribers cannot use it.
Regular Reminder Calls - enable code Change Inactive Access code the subscriber dials to enable a regular reminder call. Specify a number of maximum 32 digits. (In North America, access codes are typically * followed by two digits.)
Regular Reminder Calls - disable all reminders code Change Inactive Access code the subscriber dials to disable all regular reminder calls. Specify a number of maximum 32 digits. (In North America, access codes are typically * followed by two digits.)
Regular Reminder Calls - disable one reminder code Change Inactive Access code the subscriber dials to disable a single regular reminder call. Specify a number of maximum 32 digits. (In North America, access codes are typically * followed by two digits.)
Regular Reminder Calls - check code Change Inactive Access code the subscriber dials to check a regular reminder call. Specify a number of maximum 32 digits. (In North America, access codes are typically * followed by two digits.)
(Regular) Reminder Calls - number of retries Change Inactive The number of retry attempts that should be made if the subscriber's line is busy when a Reminder Call or Regular Reminder Call is attempted. Range: 0 - 60. The default is 1. The number of retries multiplied by the retry interval must not exceed 60.
(Regular) Reminder Calls - retry interval Change Inactive The time interval in minutes between retry attempts if the subscriber's line is busy when a Reminder Call or Regular Reminder Call is attempted. Range: 1 - 60. The default is 10. The number of retries multiplied by the retry interval must not exceed 60.
(Regular) Reminder Calls - maximum number of reminder calls Change Inactive Maximum number of Reminder Calls and/or Regular Reminder Calls that a single subscriber can set up at any one time. Range: 1 - 100, or zero to indicate that there is no limit. The default is 10 (zero if you have upgraded from V4.2 or earlier).
Alarm state Read only This field appears only if Voicemail - supported call delivery methods includes SMDI or SIP. Specifies whether any alarms are currently raised for this object. Values:
  • Clear
    No alarms are currently raised.
  • Attention Required
    Attention Required - the object is not operating normally, and needs operator intervention.
  • Attend To Dependent
    Attention Required elsewhere - another object on which this object depends is not operating normally.
Alarm log correlator Read only This field appears only if Voicemail - supported call delivery methods includes SMDI or SIP. Identifier of the log message for the event that caused the last Attention Required alarm state for this object. This field is reset when the Attention Required alarm events field is reset to zero.
Additional alarm log correlator Read only This field appears only if Voicemail - supported call delivery methods includes SMDI or SIP. If available, the identifier of the log message for the original event that caused the last Attention Required or Attend To Dependent alarm state for this object. This field is reset when the Attention Required alarm events and the Attend To Dependent alarm events are reset to zero.
Attention Required alarm events Read only / Reset This field appears only if Voicemail - supported call delivery methods includes SMDI or SIP. Number of times (since this field was reset) that this object's alarm state has gone to Attention Required.
Attend To Dependent alarm events Read only / Reset This field appears only if Voicemail - supported call delivery methods includes SMDI or SIP. Number of times (since this field was reset) that this object's alarm state has gone to Attend To Dependent.
Alarm state changed timestamp Read only This field appears only if Voicemail - supported call delivery methods includes SMDI or SIP. The time at which the Alarm state last changed.
Alarm events reset timestamp Read only This field appears only if Voicemail - supported call delivery methods includes SMDI or SIP. The time at which the Attention Required alarm events or Attend To Dependent alarm events was last reset to zero.
Child Attention Required alarms Read only This field appears only if Voicemail - supported call delivery methods includes SMDI. The total number of child objects associated with this object that are in Attention Required state.
Child Attention Required alarm events Read only / Reset This field appears only if Voicemail - supported call delivery methods includes SMDI. The total number of times that the alarm state for a child object has gone to Attention Required.
Child Attend To Dependent alarms Read only This field appears only if Voicemail - supported call delivery methods includes SMDI. The total number of child objects associated with this object that are in Attend To Dependent state.
Child Attend To Dependent alarm events Read only / Reset This field appears only if Voicemail - supported call delivery methods includes SMDI. The total number of times that the alarm state for a child object has gone to Attend To Dependent.
Summary child alarm state Read only This field appears only if Voicemail - supported call delivery methods includes SMDI. Summarizes the alarm status for all children of this object. Values:
  • Clear
    No alarms are currently raised.
  • Attention Required
    Attention Required - one or more child objects are not operating normally, and need operator intervention.
  • Attend To Dependent
    Attention Required elsewhere - another object on which one or more child objects depend is not operating normally.
Requested status Read only Specifies whether an administrator has attempted to enable Global Message Services. Values:
  • Enabled
    The object has been enabled.
  • Disabled
    The object has not been enabled or has been disabled.
Actual status Read only Specifies the current status of Global Message Services. Values:
  • Enabled
    The object has been enabled.
  • Disabled
    The object has not been enabled or has been disabled.