Global Caller ID Services

The Global Caller ID Services object is a child of the Call Services object.

The Global Caller ID Services object contains global configuration parameters and statistics for Calling Number Delivery, Automatic Recall, Call Trace, and Caller ID Presentation. There is a single Global Caller ID Services object; it is created before delivery of the MetaSwitch NE and you cannot delete it.

To configure the switch to support a particular Caller ID service, you need to do the following:


If you configure the NE to support two-stage Automatic Recall (so that a subscriber can determine the number of the most recent incoming call) or Call Lists, you must also configure it to support Last Caller ID Erasure (so that the subscriber can remove the stored Caller ID information). This is a legal requirement for privacy reasons.

Most parameters relating to each of these services are visible in the EMS System Explorer only when the service is set to Configured or Disabled.


Parameter

Access

Description
Calling Number Delivery support Change Inactive Specifies whether the switch is currently configured to support Calling Number Delivery. Values:
  • Configured
    The NE supports the service and subscribers can be configured to use it.
  • Not configured
    The NE does not support the service.
  • Disabled
    The NE supports the service but it is currently suspended so that subscribers cannot use it.
Calling Number Delivery - usage sensitive billing Change Inactive Specifies whether the switch supports usage sensitive billing for Calling Number Delivery. This means that subscribers can choose to pay according to their usage of the service, rather than paying a flat rate for having the service enabled. Values:
  • True
  • False (default)
Calling Name and Number Delivery - enable code Change Inactive Access code a subscriber dials to enable Calling Number Delivery. Specify a number of maximum 32 digits. (In the UK, access codes are typically 2 - 4 digits.)
Calling Name and Number Delivery - disable code Change Inactive Access code a subscriber dials to disable Calling Number Delivery. Specify a number of maximum 32 digits. (In the UK, access codes are typically 2 - 4 digits.)
Calling Name and Number Delivery - check code Change Inactive Access code a subscriber dials to check whether Calling Number Delivery is enabled. Specify a number of maximum 32 digits. (In the UK, access codes are typically 2 - 4 digits.)
Automatic Recall support Change Inactive Specifies whether the switch is currently configured to support Automatic Recall. (This feature is not supported for PBXs.) Values:
  • Configured
    The NE supports the service and subscribers can be configured to use it.
  • Not configured
    The NE does not support the service.
  • Disabled
    The NE supports the service but it is currently suspended so that subscribers cannot use it.
Automatic Recall - default setting Change Inactive Specifies whether Automatic Recall is available to all subscribers by default. You can override this setting to allow or disallow the service for a particular subscriber. Values:
  • True
    All subscribers can use the service unless their subscriber configuration explicitly disallows it.
  • False (default)
    Subscribers cannot use the service unless their subscriber configuration explicitly allows it.
Automatic Recall - usage sensitive billing Change Inactive Specifies whether the switch supports usage sensitive billing for Automatic Recall. This means that subscribers can choose to pay according to their usage of the service, rather than paying a flat rate for having the service enabled. Values:
  • True
  • False (default)
Automatic Recall - activation type Change Inactive Specifies whether the switch supports one or two stage activation for Automatic Recall. Values:
  • One stage
  • Two stage
  • One or two stage
Note that if this field is set to One or two stage, then Automatic Recall - one stage access code and Automatic Recall - two stage access code must contain different access codes.
Automatic Recall - one stage access code Change Inactive This field is visible only if Automatic Recall - one or two stage activation is set to One stage or One or two stage. Access code that a subscriber dials to invoke one stage activation of Automatic Recall. Note that the number is not announced before the call is made. Specify a number of maximum 32 digits. (In the UK, access codes are typically 2 - 4 digits. This access code is usually 1474.)
Automatic Recall - two stage access code Change Inactive This field is visible only if Automatic Recall - one or two stage activation is set to Two stage or One or two stage. Access code that a subscriber dials to invoke two stage activation of Automatic Recall. When a subscriber dials this code, the last calling number is announced and the subscriber is given the option to return the call. Specify a number of maximum 32 digits. (In the UK, access codes are typically 2 - 4 digits. This access code is usually 1471.)
Automatic Recall - call return key Change Inactive This field is visible only if Automatic Recall - one or two stage activation is set to Two stage or One or two stage. The key that the subscriber dials to call the last calling number during the second stage of two stage Automatic Recall. This is a digit in the range 0 - 9. In the UK, this is key is usually 3.
Automatic Recall - number of incorrect actions before error announcement Change Inactive This field is visible only if Automatic Recall - one or two stage activation is set to Two stage or One or two stage. Specifies the number of incorrect actions (actions other than dialing the call return key or hanging up) that the customer can perform after the first stage of two stage Automatic Recall before being connected to an error announcement. Range: 1 - 3. The default is 2. A value of 1 indicates that the error announcement applies as soon as the customer performs an incorrect action.
Automatic Recall - number of timeouts before error announcement Change Inactive This field is visible only if Automatic Recall - one or two stage activation is set to Two stage or One or two stage. Specifies the number of timeouts (as specified by the Automatic Recall - call return timeout field) that can occur during the second stage of two stage Automatic Recall before the customer is connected to an error announcement. Range: 1 - 3. The default is 2. A value of 1 indicates that the error announcement applies as soon as the first timeout occurs.
Automatic Recall - call return timeout Change Inactive This field is visible only if Automatic Recall - one or two stage activation is set to Two stage or One or two stage. Specifies the length of time a customer has to dial the call return key before being presented with an error message and a repeat announcement. This timeout is measured in seconds, and runs from the end of the announcement telling the user what key to dial. Range: 2 - 10 seconds. The default is 7.
Automatic Recall - reject anonymous numbers Change Inactive Specifies whether Automatic Recall attempts to anonymous numbers (for calls where the original caller's number was withheld) should be rejected. In the UK, this field should normally be set to True. Values:
  • True (default)
  • False
Automatic Recall - mark billing records Change Inactive Specifies whether billing records that result from Automatic Recall attempts should be marked to indicate that the call was made using Automatic Recall. (This applies only for non-anonymous numbers; billing records using Automatic Recall to anonymous numbers are automatically marked.) Values:
  • True
  • False (default)
Call Trace support Change Inactive Specifies whether the switch is currently configured to support Call Trace. (This feature is not supported for PBXs.) Values:
  • Configured
    The NE supports the service and subscribers can be configured to use it.
  • Not configured
    The NE does not support the service.
  • Disabled
    The NE supports the service but it is currently suspended so that subscribers cannot use it.
Call Trace - max number of calls to trace Change Inactive Specifies the maximum number of Call Trace Entry objects that can exist. Range: 1 - 10000 Default: 50
Call Trace - usage sensitive billing Change Inactive Specifies whether the switch supports usage sensitive billing for Call Trace. This means that subscribers can choose to pay according to their usage of the service, rather than paying a flat rate for having the service enabled. Values:
  • True
  • False (default)
Call Trace - default setting Change Inactive Specifies whether Call Trace is available to all subscribers by default. You can override this setting to allow or disallow the service for a particular subscriber. Values:
  • True
    All subscribers can use the service unless their subscriber configuration explicitly disallows it.
  • False (default)
    Subscribers cannot use the service unless their subscriber configuration explicitly allows it.
Call Trace - activate code Change Inactive Access code a subscriber dials to trace a call. Specify a number of maximum 32 digits. (In the UK, access codes are typically 2 - 4 digits.)
Call Trace - two stage activation Change Inactive Specifies whether Call Trace is activated using a two-stage process. Values:
  • True (default)
    When subscribers dial the Call Trace access code, they are required to dial the invocation key to activate Call Trace.
  • False
    Call Trace is activated as soon as the Call Trace access code is dialed.
Call Trace - two stage invocation key Change Inactive This field is visible only if Call Trace - two stage activation is set to True. Specifies the key to dial to activate Call Trace. Values:
  • 0
  • 1 (default)
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Call Trace - two stage max attempts Change Inactive This field is visible only if Call Trace - two stage activation is set to True. Specifies the number of actions that can be performed instead of dialing the invocation key before the subscriber is connected to the reorder tone. 0 specifies unlimited actions are allowed. 1 specifies that the subscriber is connected to the reorder tone as soon they perform another action. The default is 3.
Call Trace - two stage timeout length Change Inactive This field is visible only if Call Trace - two stage activation is set to True. When a subscriber dials the Call Trace access code, they are played an announcement telling them what key to dial to activate Call Trace. This field specifies the length of time that they have to dial the specified key before a timeout occurs and the announcement is repeated. Range: 2 - 10 Default: 6
Call Trace - two stage max timeouts Change Inactive This field is visible only if Call Trace - two stage activation is set to True. Specifies the number of timeouts that may occur before the subscriber dials the invocation key. When this limit is reached the subscriber is connected to the reorder tone. 0 specifies unlimited timeouts are allowed. 1 specifies that the subscriber is connected to the reorder tone when the first timeout occurs. The default is 3.
Caller ID Presentation support Change Inactive Specifies whether the switch is currently configured to support Caller ID Presentation. Values:
  • Configured
    The NE supports the service and subscribers can be configured to use it.
  • Not configured
    The NE does not support the service.
  • Disabled
    The NE supports the service but it is currently suspended so that subscribers cannot use it.
Caller ID Presentation - deliver by default Change Inactive Specifies whether the calling party ID is delivered by default when the subscriber makes a call. This default can be overridden for individual subscribers. Values:
  • True
  • False (default)
Caller ID Presentation - deliver calling party number Change Inactive Specifies whether the calling party number is delivered in the caller ID when the subscriber makes a call. Values:
  • True
  • False (default)
Caller ID Presentation - deliver calling party sub-address Change Inactive Specifies whether the calling party sub-address is delivered in the caller ID when the subscriber makes a call. If the call is made from within a private network, the calling party sub-address identifies the particular phone line within that network. Values:
  • True
  • False (default)
Caller ID Presentation - present number code Change Inactive If the subscriber's default setting is to withhold the calling number, he or she dials this code to override this and deliver the number on a particular call. Specify a number of maximum 32 digits. (In the UK, access codes are typically 2 - 4 digits.)
Caller ID Presentation - withhold number code Change Inactive If the subscriber's default setting is to deliver the calling number, he or she dials this code to override this and withhold the number on a particular call. Specify a number of maximum 32 digits. (In the UK, access codes are typically 2 - 4 digits.)
Caller ID Presentation - number withhold rejection reason Change Inactive Specifies how the called party is notified (on telephone equipment with Caller ID display, or using two-stage Automatic Recall) that the caller's number has been withheld. Values:
  • Blocked
    The caller's number is replaced by a "number blocked" or "number withheld" message.
  • Number unavailable
    The caller's number is replaced by a "number unavailable" message.
Caller ID Presentation - deliver default network information Change Inactive Specifies whether the default network number is delivered in the caller ID when the subscriber makes a call. If the call is made from within a private network, the default network information identifies that network. Values:
  • True
  • False (default)
Caller ID Presentation - default network number Change Inactive This field is visible only if Caller ID Presentation - deliver default network information is set to True. Default network number to deliver in the caller ID if it is required. Specify a number of 0 - 32 digits.
Caller ID Presentation - ignore PBX signaled CID presentation Change Inactive Specifies whether the NE overrides any Caller ID Presentation information signaled by a SIP PBX. This field does not apply to analog PBXs or to other subscriber types. Values:
  • True
    Caller ID Presentation is controlled by the subscriber's Caller ID Presentation and CNDB configuration; any such information signaled by the PBX is ignored.
  • False
    Any CID information signaled by the PBX overrides the subscriber's Caller ID Presentation and CNDB configuration.
Calling Number Delivery Blocking support Change Inactive Specifies whether Calling Number Delivery Blocking at the outgoing (originating) exchange is configured as a service. Values:
  • Configured
    The NE supports the service and subscribers can be configured to use it.
  • Not configured
    The NE does not support the service.
  • Disabled
    The NE supports the service but it is currently suspended so that subscribers cannot use it.
Calling Number Delivery Blocking - usage sensitive billing Change Inactive Specifies whether the switch supports usage sensitive billing for Calling Number Delivery Blocking. This means that subscribers can choose to pay according to their usage of the service, rather than paying a flat rate for having the service enabled. Values:
  • True
  • False (default)
Calling Number Delivery Blocking - default setting Change Inactive Specifies whether Calling Number Delivery Blocking is available to all subscribers by default. You can override this setting to allow or disallow the service for a particular subscriber. Values:
  • True
    All subscribers can use the service unless their subscriber configuration explicitly disallows it.
  • False (default)
    Subscribers cannot use the service unless their subscriber configuration explicitly allows it.
Last Caller ID Erasure support Change Inactive Specifies whether Last Caller ID Erasure is configured as a service. (This feature is not supported for PBXs.) Values:
  • Configured
    The NE supports the service and subscribers can be configured to use it.
  • Not configured
    The NE does not support the service.
  • Disabled
    The NE supports the service but it is currently suspended so that subscribers cannot use it.
Last Caller ID Erasure - default setting Change Inactive Specifies whether Last Caller ID Erasure is available to all subscribers by default. You can override this setting to allow or disallow the service for a particular subscriber. Values:
  • True
    All subscribers can use the service unless their subscriber configuration explicitly disallows it.
  • False (default)
    Subscribers cannot use the service unless their subscriber configuration explicitly allows it.
Last Caller ID Erasure - access code Change Inactive Access code a subscriber dials to remove the stored Caller ID information and to clear the call lists. Specify a number of maximum 32 digits. (In the UK, access codes are typically 2 - 4 digits.)
Alarm state Read only Specifies whether any alarms are currently raised for this object. Values:
  • Clear
    No alarms are currently raised.
  • Attention Required
    Attention Required - the object is not operating normally, and needs operator intervention.
  • Attend To Dependent
    Attention Required elsewhere - another object on which this object depends is not operating normally.
Alarm log correlator Read only Identifier of the log message for the event that caused the last Attend To Dependent alarm state for this object. This field is reset when the Attend To Dependent alarm events field is reset to zero.
Attend To Dependent alarm events Read only / Reset Number of times (since the alarm count was reset) that this object's alarm state has gone to Attend To Dependent.
Alarm state changed timestamp Read only The time at which the Alarm state last changed.
Alarm events reset timestamp Read only The time at which the Attend To Dependent alarm events was last reset to zero.
Requested status Read only Specifies whether an administrator has attempted to enable Global Caller ID Services. Values:
  • Enabled
    The object has been enabled.
  • Disabled
    The object has not been enabled or has been disabled.
Actual status Read only Specifies the current status of Global Caller ID Services. Values:
  • Enabled
    The object has been enabled.
  • Disabled
    The object has not been enabled or has been disabled.