There are eight 'Summary Period' Global Call Pickup Services Statistics objects, which each display statistics collected over a different time interval. Note that the summary periods are preconfigured; you cannot change the summary periods or create new 'Summary Period' Global Call Pickup Services Statistics objects. All the 'Summary Period' Global Call Pickup Services Statistics objects have the same fields. All the fields are read only and there are no management actions associated with these objects. However, you can reset all the fields of these objects by clicking on the 'Reset statistics' pushbutton displayed in the Global Call Pickup Services object.
Parameter |
Type of statistic |
Description |
Call Pickup - count of successfully completed attempts | Counter | Number of times that a Business Group Line subscriber successfully answered an incoming call using Call Pickup. |
Call Pickup - count of failed attempts (resource shortage) | Counter | Number of times that a Business Group Line subscriber failed to answer an incoming call using Call Pickup because of a resource shortage. |
Directed Pickup (no barge-in) - count of successfully completed attempts | Counter | Number of times that a Business Group Line subscriber successfully answered an incoming call using Directed Pickup. |
Directed Pickup (no barge-in) - count of failed attempts (resource shortage) | Counter | Number of times that a Business Group Line subscriber failed to answer an incoming call using Directed Pickup because of a resource shortage. |
Directed Pickup (no barge-in) - count of failed attempts (user error) | Counter | Number of times that a Business Group Line subscriber failed to answer an incoming call using Directed Pickup because he or she made an error in using the service (for example dialing the wrong intercom code). |