Personal Communication Manager Service

The Personal Communication Manager Service object defines whether this subscriber uses Personal Communication Manager (PCM) to manage calls and call services from a PC.

Each Personal Communication Manager Service object is a child of an Individual Line or Business Group Line object. It is created automatically if the Global Personal Communications Manager Service object supports the PCM service; you cannot create, delete, enable or disable it. (PCM does not apply to Teen Service Lines, MADNs, MLHG Pilot DNs, or PBXs.)

To allow the subscriber to use PCM, configure the service as Subscribed and specify the subscriber's password.

The alarm fields in this object appear in the EMS only if the subscriber is subscribed to the PCM service.


The subscriber will need to use the information in the SIP user name, SIP domain name and New SIP password fields to set up the PCM program. If you are providing the password to the subscriber, you must communicate it securely to the subscriber. If the subscriber is providing the password to you, you need to ensure that you have done the necessary security checks to ensure that the subscriber is genuine.


Parameter

Access

Description
Personal Communication Manager - Subscribed Change Inactive Specifies whether this subscriber is permitted to use PCM. (This service allows the subscriber to manage calls and call services from a PC-based application.) Choose Use default or specify a value:
  • True
  • False
Personal Communication Manager - Service Level Change The PCM Service Level used by this subscriber. Choose Use default or click on the ellipsis symbol at the end of the field to select from the configured Service Levels.
SIP user name Change Inactive The SIP user name used by this subscriber's PCM. This is set automatically to pcm.number, where number is the subscriber's directory number; you are recommended to leave this value unchanged. The user name is used to generate the PCM's authentication key for connecting to the MetaSwitch NE. If you change this name, you will need to re-enter the subscriber's password in the New SIP password and Confirm new SIP password fields to regenerate the authentication key.
SIP domain name Change Inactive The SIP domain name used by this subscriber's PCM. Typically this is a DNS hostname that resolves to the MetaSwitch NE's virtual IP address, or the IP address of a Session Border Controller through which the PCM accesses the NE. It must match one of the domain names that were supplied to your MetaSwitch support representative when ordering the license for this subscriber's Service Level. Choose Use default or specify a value. The domain name is used to generate the PCM's authentication key for connecting to the MetaSwitch NE. If you change this name, you will need to re-enter the subscriber's password in the New SIP password and Confirm new SIP password fields to regenerate the authentication key.
New SIP password Change Inactive The password that this subscriber's PCM program uses to register. The password is not displayed in the EMS and you cannot view it, although you can change it to a new value if necessary. Specify a text string of 6 - 15 characters. If you use the Refresh pushbutton to refresh the object's status, any characters you have typed will be discarded without changing the password.
Confirm new SIP password Change Inactive To confirm that you have typed the new password correctly, type it again in this field. The characters you type must exactly match the characters you typed in the New SIP password field. If you use the Refresh pushbutton to refresh the object's status, any characters you have typed will be discarded without changing the password.
SIP registration status Read only Specifies whether this subscriber's PCM is currently registered with the NE using a Registered SIP Binding. (The Registered SIP Binding appears in the EMS as an associated object below this object.) Values:
  • Registered
  • Not registered
Alarm state Read only Specifies whether any alarms are currently raised for the Personal Communication Manager Service object. Values:
  • Clear
    No alarms are currently raised.
  • Attention Required
    Attention Required - the object is not operating normally, and needs operator intervention.
  • Attend To Dependent
    Attention Required elsewhere - another object on which this object depends is not operating normally.
Alarm log correlator Read only Identifier of the log message for the event that caused the last Attention Required or Attend To Dependent alarm state for this object. This field is reset when the Attention Required alarm events or Attend To Dependent alarm events field is reset to zero.
Additional alarm log correlator Read only If available, the identifier of the log message for the original event that caused the last Attention Required or Attend To Dependent alarm state for this object. This field is reset when the Attention Required alarm events and the Attend To Dependent alarm events are reset to zero.
Attention Required alarm events Read only / Reset Number of times (since the alarm count was reset) that this object's alarm state has gone to Attention Required.
Attend To Dependent alarm events Read only / Reset Number of times (since the alarm count was reset) that this object's alarm state has gone to Attend To Dependent.
Alarm state changed timestamp Read only The time at which the Alarm state last changed.
Diagnostics - log level Change Specifies the level of logs recorded for this object. Logs with a priority equal to or greater than the priority specified are recorded. Set to Default level to use the system-wide default level. Values:
  • Level 10 (diagnostics)
  • Level 20 (verbose statistics)
  • Level 30 (verbose operational)
  • Level 40 (statistics)
  • Level 50 (audit)
  • Level 60 (operational)
  • Level 70 (unexpected)
  • Level 80 (error)
  • Level 90 (fatal)
  • Default level (default)
Diagnostics - API trace enabled Change Specifies whether API tracing is enabled for this object. Values:
  • True
  • False (default)
Diagnostics - trace tag Change An optional diagnostics tag inserted into API tracing and PD logging for this object. This tag may include any ASCII characters.
Requested status Read only Specifies whether an administrator has attempted to enable the Personal Communication Manager Service. Values:
  • Enabled
    The object has been enabled.
  • Disabled
    The object has not been enabled or has been disabled.
Actual status Read only Specifies the current status of the Personal Communication Manager Service. Values:
  • Enabled
    The object has been enabled.
  • Disabled
    The object has not been enabled or has been disabled.