Teen Service

The Teen Service object defines whether this subscriber uses Teen Service. This service provides up to three additional directory numbers that access the same Individual Line. Incoming calls to the additional numbers are announced with a different distinctive ring tone for each number. This service is typically used in a household where parents and children use different telephone numbers on the same line, to allow them to ignore each other's calls. It can also be used as a "hotline" to identify high-priority callers (who call the additional number so that their calls are announced with a distinctive ring tone), or to distinguish between business and personal calls for people working at home.

Each Teen Service object is a child of an Individual Line object with a Call Agent signaling type of Analog line/T1 CAS and a signal function code of Loop start or Ground start, or a Call Agent signaling type of SIP. (Teen Service is not available for Business Group Lines, MADNs, MLHG Pilot DNs, or PBXs, for ISDN subscribers, or for lines using E and M or LRB signaling.) It is created automatically if the global Teen Service object specifies that the service is available; you cannot create, delete, enable or disable it.


An Individual Line that is subscribed to Teen Service cannot also be subscribed to Off-Premises Extension. The EMS prevents you from configuring Off-Premises Extension at the same time as Teen Service Lines for the same Individual Line.

To allow the subscriber to use Teen Service, configure one or more of the Teen Service Lines 1, 2, and 3, and specify the directory number, ring pattern and number status for each configured line. (If you configure fewer than three lines, the EMS always uses the lowest-numbered lines; for example, if you fill in the fields for lines 2 and 3, the EMS will display these as lines 1 and 2 when you apply the change.)

Most parameters are visible in the EMS System Explorer only when the service is configured.


Parameter

Access

Description
Teen Service Line 1 configured Change Specifies whether a Teen Service line is associated with this Individual Line. You can associate up to three Teen Service Lines with the same Individual Line, using the fields for Lines 1, 2, and 3. The remaining fields for Teen Service Line 1 appear only when Line 1 is configured. Values:
  • True
  • False
If you change this field from True to False, the Teen Service line is deleted when you accept the change.
Teen Service Line 1 - Directory Number Change The 10-digit directory number associated with Teen Service Line 1. Either type in the number (noting that the directory number must be within an active Number Range if Number status is set to Normal), or click on the ellipsis symbol at the end of the field to select from the list of numbers not currently in use. If you click on the ellipsis symbol, the dialog box that appears displays a list of configured Number Ranges. Select the Number Range from which the new subscriber's number should be taken and click on Next. The next dialog box offers 'manual selection' or 'automatic selection'.
  • If you select 'automatic selection', the EMS will assign the subscriber the next free number within this number range.
  • If you select 'manual selection', the following dialog box presents sub-ranges of 100 numbers. Select the sub-range from which the number should be taken and click on Next. In the next dialog box, select a number and click on OK to accept this number. (If no number is shown, this indicates that there are no free numbers in the range; click on Back and select a different number range.)
If you need to change the directory number, delete the Teen Service Line by setting Teen Service Line 1 configured to False and applying the change. Then set Teen Service Line 1 configured to True and specify the new directory number.
Teen Service Line 1 - Ring Pattern Change The ring pattern that is used to identify an incoming call to the Teen Service line 1 directory number. This must not match the ring pattern used for Line 2 or Line 3. If the Individual Line's Call Agent signaling type is set to Analog line/T1 CAS, select one of the following values:
  • Long-Long
  • Short-Long-Short
  • Short-Short-Long
If the Individual Line's Call Agent signaling type is set to SIP, select one of the following values:
  • Distinctive Ring Pattern 2
  • Distinctive Ring Pattern 3
  • Distinctive Ring Pattern 4
These values correspond to the Alert-Info strings for Distinctive Ringing fields on the Remote Media Gateway Model used for this SIP device. The values specified on that object are added to the Alert-Info SIP header so that the SIP device can change the ring pattern.
Teen Service Line 1 - Number status Change Specifies the status of the Teen Service Line 1 number. Values:
  • Normal (default)
    Normal number on this exchange.
  • Ported to
    Number from a different exchange that has been ported to this exchange (for use by a subscriber connected to this exchange).
  • Reserved - ported in (North America only)
    Number from a different exchange that has been ported to this exchange, but is not yet in use by a subscriber connected to this exchange.
Teen Service Line 2 configured Change Specifies whether a Teen Service line is associated with this Individual Line. You can associate up to three Teen Service Lines with the same Individual Line, using the fields for Lines 1, 2, and 3. The remaining fields for Teen Service Line 2 appear only when Line 2 is configured. Values:
  • True
  • False
If you change this field from True to False, the Teen Service line is deleted when you accept the change.
Teen Service Line 2 - Directory Number Change The directory number associated with Teen Service Line 2. Specify this number in the same way as for Teen Service Line 1.
Teen Service Line 2 - Ring Pattern Change The ring pattern that is used to identify an incoming call to the Teen Service line 2 directory number. This must not match the ring pattern used for Line 1 or Line 3. If the Individual Line's Call Agent signaling type is set to Analog line/T1 CAS, select one of the following values:
  • Long-Long
  • Short-Long-Short
  • Short-Short-Long
If the Individual Line's Call Agent signaling type is set to SIP, select one of the following values:
  • Distinctive Ring Pattern 2
  • Distinctive Ring Pattern 3
  • Distinctive Ring Pattern 4
These values correspond to the Alert-Info strings for Distinctive Ringing fields on the Remote Media Gateway Model used for this SIP device. The values specified on that object are added to the Alert-Info SIP header so that the SIP device can change the ring pattern.
Teen Service Line 2 - Number status Change Specifies the status of the Teen Service line 2 number. Values:
  • Normal (default)
    Normal number on this exchange.
  • Ported to
    Number from a different exchange that has been ported to this exchange (for use by a subscriber connected to this exchange).
  • Reserved - ported in (North America only)
    Number from a different exchange that has been ported to this exchange, but is not yet in use by a subscriber connected to this exchange.
Teen Service Line 3 configured Change Specifies whether a Teen Service line is associated with this Individual Line. You can associate up to three Teen Service Lines with the same Individual Line, using the fields for Lines 1, 2, and 3. The remaining fields for Teen Service Line 3 appear only when Line 3 is configured. Values:
  • True
  • False
If you change this field from True to False, the Teen Service line is deleted when you accept the change.
Teen Service Line 3 - Directory Number Change The directory number associated with Teen Service Line 3. Specify this number in the same way as for Teen Service Line 1.
Teen Service Line 3 - Ring Pattern Change The ring pattern that is used to identify an incoming call to the Teen Service line 3 directory number. This must not match the ring pattern used for Line 1 or Line 2. If the Individual Line's Call Agent signaling type is set to Analog line/T1 CAS, select one of the following values:
  • Long-Long
  • Short-Long-Short
  • Short-Short-Long
If the Individual Line's Call Agent signaling type is set to SIP, select one of the following values:
  • Distinctive Ring Pattern 2
  • Distinctive Ring Pattern 3
  • Distinctive Ring Pattern 4
These values correspond to the Alert-Info strings for Distinctive Ringing fields on the Remote Media Gateway Model used for this SIP device. The values specified on that object are added to the Alert-Info SIP header so that the SIP device can change the ring pattern.
Teen Service Line 3 - Number status Change Specifies the status of the Teen Service line 3 number. Values:
  • Normal (default)
    Normal number on this exchange.
  • Ported to
    Number from a different exchange that has been ported to this exchange (for use by a subscriber connected to this exchange).
  • Reserved - ported in (North America only)
    Number from a different exchange that has been ported to this exchange, but is not yet in use by a subscriber connected to this exchange.