'Summary Period' MLHG Member Statistics

The following statistics are collected for a MLHG Member.


Parameter

Type of statistic

Description
Hunt group calls: Call counts - answered Counter The total number of call attempts that were answered by this MLHG Member that were made to it because it is part of the Hunt Group (forwarded from a Pilot DN, or due to line hunting because another MLHG Member was busy).
Hunt group calls: Call counts - unanswered Counter The total number of call attempts that were not answered by this MLHG Member that were made to it because it is part of the Hunt Group (forwarded from a Pilot DN, or due to line hunting because another MLHG Member was busy).
Hunt group calls: Usage - time in call Usage The duration of all calls made to the MLHG Member that were made to it because it is a member of the Multi Line Hunt Group (forwarded from a Pilot DN, or due to line hunting because another MLHG Member was busy), in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Non hunt group calls: Usage - incoming intra-BG calls Usage The duration of all calls made to the MLHG Member by other members of the Business Group, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time. This only includes time when the MLHG Member was logged into this Multi Line Hunt Group. If it is a member of other Hunt Groups, see the statistics for the MLHG Member in the other Hunt Groups.
Non hunt group calls: Usage - incoming external calls Usage The duration of all calls made to the MLHG Member from outside the Business Group, in CCS (Centa Call Seconds) that do not relate to it being part of the Multi Line Hunt Group (such as someone dialing the direct number). 1 CCS = 100 seconds of total call time. This only includes time when the MLHG Member was logged into this Multi Line Hunt Group. If it is a member of other Hunt Groups, see the statistics for the MLHG Member in the other Hunt Groups.
Non hunt group calls: Usage - outgoing calls Usage The duration of all outgoing calls made by the MLHG Member by other members of the Business Group, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time. This only includes time when the MLHG Member was logged into this Multi Line Hunt Group. If it is a member of other Hunt Groups, see the statistics for the MLHG Member in the other Hunt Groups.
Non hunt group calls: Usage - other time unavailable for hunt group calls Counter The length of time that this MLHG Member was unavailable for calls (but not including when it was in a call) in seconds. For example, this includes when an MLHG Member is set to Do Not Disturb. This only includes time when the MLHG Member was logged into this Multi Line Hunt Group. If it is a member of other Hunt Groups, see the statistics for the MLHG Member in the other Hunt Groups.
Other: Time logged into hunt group Counter The length of time that this MLHG Member was logged into the Multi Line Hunt Group, not including when it was in a call, in seconds.