Call Forwarding Services

The Call Forwarding Services object defines whether this subscriber uses Call Forwarding, and if so how.

Each Call Forwarding Services object is a child of an Individual Line, Business Group Line, MADN, MLHG Pilot DN or PBX object. It is created automatically if the global Call Forwarding Services object supports one or more of the Call Forwarding services; you cannot create, delete, enable or disable it.

To allow the subscriber to use a particular Call Forwarding service, you need to do the following:


The MetaSwitch NE also provides support for Remote Call Forwarding, in which all calls to a specified number (or a range of numbers) are redirected to a different target number. For example, this service can be used to provide local numbers in two or more areas that redirect to a single number, or to present a range of different numbers to callers but redirect them all to the same physical line (using the Caller ID information to indicate to the recipient which number was called). For instructions on setting up Remote Call Forwarding, please refer to the Operational Procedures Manual.



An Individual Line that is subscribed to Busy Call Forwarding, Delayed Call Forwarding, or Basic Line Hunting cannot also be subscribed to Off-Premises Extension. The EMS prevents you from configuring Off-Premises Extension at the same time as any of these services for the same Individual Line. An Individual Line that is a Teen Service line for another line cannot be subscribed to Basic Line Hunting.



When a subscriber is changed from being unsubscribed to being subscribed to Basic Find-me-follow-me (SimRing), no rules are created - their own number will be called implicity when the service is enabled. When a subscriber is changed from being unsubscribed to being subscribed to Enhanced Find-me-follow-me, a new Find-me-follow-me Rule child object is automatically created. This is created with the default Order and set with a Rule type of Alert this subscriber.



If migrating a subscriber from Basic Find-me-follow-me to Enhanced, all existing Find-me-follow-me Rule objects are retained and given the default Order and Ringing timeout. Additionally, a new rule is created with a Rule type of Alert this subscriber. If migrating a subscriber from Enhanced Find-me-follow-me to Basic, any existing Find-me-follow-me Rule objects with a Rule type of Alert this subscriber are deleted. (The subscriber is always called as part of Basic Find-me-follow-me; the rules are not needed.) Other rules are retained, but fields which only apply to Enhanced Find-me-follow-me are hidden. However, their values are remembered. This means that if you migrate a subscriber back to Enhanced Find-me-follow-me, these values will re-appear (provided the rules are not deleted before then). Additionally, a single Alert this subscriber rule will be created, as described.

Most parameters relating to each of these services are visible in the EMS System Explorer only when the service is configured.

Object-Specific Actions
Remove all selective forwarding numbers To remove all selective forwarding numbers so that calls from these numbers are no longer forwarded, click on this pushbutton.
Remove anonymous selective forwarding numbers To remove all anonymous selective forwarding numbers so that calls from these numbers are no longer forwarded, but retain selective forwarding for non-anonymous numbers, click on this pushbutton.

Parameter

Access

Description
Maximum simultaneous forwardings Change The default maximum number of forwardings that may be in progress for this subscriber. Choose Use default or specify a value. Setting a value of zero will prevent all call forwarding for this subscriber. For an Individual Line with Teen Service enabled, this limit applies to each of the directory numbers associated with the line, not to the line as a whole.
User notification of call diversion Change Specifies whether the calling party receives notification that the call has been forwarded. This information is transmitted in the ISUP signaling message sent back to the calling party; it may not result in any notification to the caller unless he or she has a phone that can display this information. Choose Use default or specify a value:
  • True
  • False
Deliver redirecting number as calling number Change Specifies whether the caller ID delivered for a forwarded call identifies the forwarding party instead of the original caller. Choose Use default or specify a value:
  • True
    The caller ID delivered for a forwarded call identifies the called party who forwarded the call.
  • False
    The caller ID delivered for a forwarded call identifies the original caller.
Note that setting this field to True affects the operation of call services for the forwarded-to party that use the Caller ID information. For example, Automatic Recall or Priority Call for the forwarded-to party will act on the forwarding party's number and not the original calling number.
Number released to diverted-to user Change This field appears only if Deliver redirecting number as calling number is set to False. Specifies whether the number of the forwarding party is transmitted with the call (in addition to the caller ID that identifies the original caller). Choose Use default or specify a value:
  • True
  • False
Unconditional Call Forwarding - Subscribed Change Specifies whether this subscriber is permitted to use Unconditional Call Forwarding. (This service forwards all calls regardless of whether the line is busy or there is no reply.) Choose Use default or specify a value:
  • True
  • False
Unconditional Call Forwarding - Enabled Change Specifies whether this subscriber currently uses Unconditional Call Forwarding. This field appears only if Unconditional Call Forwarding - Subscribed is set to True. Values:
  • True
  • False (default)
If you specify True, you must configure the Unconditional Call Forwarding number.
Unconditional Call Forwarding - number Change The number to which all calls are forwarded when Unconditional Call Forwarding is enabled. Specify the telephone number as a subscriber would dial it. For a Business Group Line you may need to include the external line code at the start of the number. This number may not be one of the numbers listed in the Call Forwarding Restricted Number table.
Unconditional Call Forwarding - single ring Change Inactive This field appears only if Call Agent signaling type for the subscriber's line is set to Analog line/T1 CAS, and does not appear for a MADN, MLHG Pilot DN or PBX. Specifies whether the subscriber's phone should give a single ring when an incoming call is forwarded using Unconditional Call Forwarding. Choose Use default or specify a value:
  • True
  • False
Busy Call Forwarding - Subscribed Change Specifies whether this subscriber is permitted to use Busy Call Forwarding. (This service forwards calls if the line is busy.) An Individual Line cannot be subscribed to both Busy Call Forwarding and Off-Premises Extension. Choose Use default or specify a value:
  • True
  • False
Busy Call Forwarding - Enabled Change Specifies whether this subscriber currently uses Busy Call Forwarding. This field appears only if Busy Call Forwarding - Subscribed is set to True. Values:
  • True
  • False (default)
If you specify True, you must configure the Busy Call Forwarding number. When Busy Call Forwarding is enabled on a MADN, calls are forwarded only when the MADN has reached its call limit.
Busy Call Forwarding - number Change The number to which all calls are forwarded when the line is busy and Busy Call Forwarding is enabled. Specify the telephone number as a subscriber would dial it. For a Business Group Line you may need to include the external line code at the start of the number. This number may not be one of the numbers listed in the Call Forwarding Restricted Number table.
Delayed Call Forwarding - Subscribed Change Specifies whether this subscriber is permitted to use Delayed Call Forwarding. (This service forwards calls if there is no reply within a specified delay period.) An Individual Line cannot be subscribed to both Delayed Call Forwarding and Off-Premises Extension. Choose Use default or specify a value:
  • True
  • False
Delayed Call Forwarding - Enabled Change Specifies whether this subscriber currently uses Delayed Call Forwarding. This field appears only if Delayed Call Forwarding - Subscribed is set to True. Values:
  • True
  • False (default)
If you specify True, you must configure the Delayed Call Forwarding number.
Delayed Call Forwarding - number Change The number to which all calls are forwarded when there is no reply and Delayed Call Forwarding is enabled. Specify the telephone number as a subscriber would dial it. For a Business Group Line you may need to include the external line code at the start of the number. This number may not be one of the numbers listed in the Call Forwarding Restricted Number table.
Delayed Call Forwarding - no reply time Change Specifies the delay time, in seconds, before calls to the subscriber are forwarded when Delayed Call Forwarding is configured. Choose Use default or specify a value. When Delayed Call Forwarding is enabled on a MADN, the delay time is counted from when the call is first offered to MADN members (when the MADN members' telephones ring), and does not include any time for which the call is queued. Range: 6 - 3600.
Unconditional, Busy or Delayed Call Forwarding usage sensitive billing Change This field is visible only if the switch supports usage sensitive billing for Call Forwarding. Specifies whether the subscriber has usage sensitive billing for Call Forwarding. Usage sensitive billing means that the subscriber pays according to his or her usage of the service, rather than paying a flat rate for having the service enabled. Choose Use default or specify a value:
  • True
  • False
Selective Call Forwarding - Subscribed Change Specifies whether this subscriber is permitted to use Selective Call Forwarding. (This service forwards calls from specific calling numbers.) Choose Use default or specify a value:
  • True
  • False
Selective Call Forwarding - Enabled Change Specifies whether this subscriber currently uses Selective Call Forwarding. This field appears only if Selective Call Forwarding - Subscribed is set to True. Values:
  • True
  • False (default)
If you specify True, you must configure the Selective Call Forwarding - number to forward to.
Selective Call Forwarding - number to forward to Change The number to which calls (from selected numbers) are forwarded when Selective Call Forwarding is enabled. Specify the telephone number as a subscriber would dial it. For a Business Group Line you may need to include the external line code at the start of the number. This number may not be one of the numbers listed in the Call Forwarding Restricted Number table.
Selective Call Forwarding - single ring Change Inactive This field appears only if Call Agent signaling type for the subscriber's line is set to Analog line/T1 CAS, and does not appear for a MADN, MLHG Pilot DN or PBX. Specifies whether the subscriber's phone should give a single ring when an incoming call is forwarded using Selective Call Forwarding. Choose Use default or specify a value:
  • True
  • False
Selective Call Forwarding - number of anonymous numbers forwarded Read only This field displays the number of anonymous numbers (for which the caller's number is withheld) for which this subscriber uses Selective Call Forwarding. These numbers do not appear as Selective Call Forwarding Number objects, because the caller's number cannot be displayed; this field simply gives a count of the relevant numbers.
Selective Call Forwarding - usage sensitive billing Change This field is visible only if the switch supports usage sensitive billing for Selective Call Forwarding. Specifies whether the subscriber has usage sensitive billing for Selective Call Forwarding. Usage sensitive billing means that the subscriber pays according to his or her usage of the service (the number of times he or she changes the forwarding numbers or enables / disables the service), rather than paying a flat rate for having the service enabled. Choose Use default or specify a value:
  • True
  • False
Basic Line Hunting - Subscribed Change This field does not appear for Multi Line Hunt Groups, or for an Individual Line that is a Teen Service line for another line. Specifies whether this subscriber is permitted to use Basic Line Hunting. (This service allows the subscriber to specify a list of numbers; if the subscriber's line is busy when a call comes in, these numbers are called in sequence until one is not busy and can accept the call.) An Individual Line cannot be subscribed to both Basic Line Hunting and Off-Premises Extension. If you unsubscribe a subscriber from Basic Line Hunting, all child Line Hunting Number objects will be deleted. Choose Use default or specify a value:
  • True
  • False
Basic Line Hunting - Enabled Change This field does not appear for Multi Line Hunt Groups. This field appears only if Basic Line Hunting - Subscribed is set to True. Specifies whether Basic Line Hunting is enabled or not. Setting this field to False allows you to temporarily suspend use of the service, without affecting the Line Hunting Numbers that have already been configured. When this field is set back to True, the Line Hunting Number objects will be available for use again. Values:
  • True (default)
  • False
Basic Line Hunting - no reply time Change This field does not appear for Multi Line Hunt Groups. This field appears only if Basic Line Hunting - continue hunting if no reply in the Global Call Forwarding Services object is set to True. Specifies the delay time, in seconds, before calls to the subscriber are forwarded when Basic Line Hunting is configured. Choose Use default or specify a value. When Basic Line Hunting is enabled on a MADN, the delay time is counted from when the call is first offered to MADN members (when the MADN members' telephones ring), and does not include any time for which the call is queued. However, if the MADN has reached its call limit, the call is forwarded immediately without any delay time. Range: 6 - 3600.
Basic Line Hunting - arrangement Change This field does not appear for Multi Line Hunt Groups. This field appears only if Line Hunting - continue hunting if no reply in the Global Call Forwarding Services object is set to True. The Line Hunting arrangement in use for this subscriber. Choose Use default or specify a value:
  • Circular
  • Regular
Find-me-follow-me - Subscribed Change This field appears only if Find-me-follow-me - support in the Global Call Forwarding Services object is set to Configured or Disabled. This field does not appear for MADNs or Multi Line Hunt Groups. Specifies whether the subscriber is permitted to use Find-me-follow-me, either Basic (also known as SimRing) or Enhanced. For details of each level, see the following field. Choose Use default or specify a value:
  • True
  • False
Find-me-follow-me - service level Change This field appears only if Find-me-follow-me - support in the Global Call Forwarding Services object is set to Configured or Disabled. This field does not appear for MADNs or Multi-Line Hunt Groups. Specifies whether the subscriber is configured to use the Basic level of Find-me-follow-me (SimRing) or the Enhanced level. Choose Use default or specify a value:
  • Basic (SimRing)
    This level of Find-me-follow-me allows the subscriber to configure additional phone numbers that will ring simultaneously with their own, any of which can answer the call. For example, they could add their mobile phone so it will ring as well as their home number.
  • Enhanced
    The Enhanced level allows the subscriber to arrange a list of series of steps. At any given step, the Enhanced level can be configured to ring one or more numbers. For example, a subscriber could configure calls to their work number to call their work number and then, if unanswered, to call both their mobile phone and their home number.
Find-me-follow-me - enabled Change This field appears only if Find-me-follow-me - support in the Global Call Forwarding Services object is set to Configured or Disabled. This field does not appear for MADNs or Multi-Line Hunt Groups. Specifies whether or not this service is enabled. When disabled, calls are treated as though no Find-me-follow-me services were configured. Values:
  • True
  • False
Remote Access to Call Forwarding - Subscribed Change Specifies whether this subscriber is permitted to use Remote Access to Call Forwarding. (This service allows the subscriber to change Unconditional, Busy, or Delayed Call Forwarding settings from any location.) Choose Use default or specify a value:
  • True
  • False
If you enable Remote Access to Call Forwarding for a MADN or MLHG Pilot DN, subscribers can use this service to change the MADN or MLHG Pilot DN's Call Forwarding configuration. (No other Call Services configuration for the MADN or MLHG Pilot DN can be changed through the telephone handset.)
Remote Access to Call Forwarding - blocked Change Specifies whether this subscriber is currently blocked from using Remote Access to Call Forwarding because he or she has made too many incorrect attempts to enter a PIN. Values:
  • True
  • False
If the subscriber enters an incorrect PIN for a number of consecutive attempts that exceeds Maximum invalid PIN attempts in the Global General Call Service Controls object, the NE automatically blocks the subscriber from using Remote Access to Call Forwarding, and this field is set to True. To remove the block and allow the subscriber to use Remote Access to Call Forwarding again, set the field to False.