The following statistics are collected for Global Call Pickup Services.
Parameter |
Type of statistic |
Description |
Call Pickup - count of successfully completed attempts | Counter | Number of times that a Business Group Line subscriber successfully answered an incoming call using Call Pickup. |
Call Pickup - count of failed attempts (resource shortage) | Counter | Number of times that a Business Group Line subscriber failed to answer an incoming call using Call Pickup because of a resource shortage. |
Directed Pickup (no barge-in) - count of successfully completed attempts | Counter | Number of times that a Business Group Line subscriber successfully answered an incoming call using Directed Pickup. |
Directed Pickup (no barge-in) - count of failed attempts (resource shortage) | Counter | Number of times that a Business Group Line subscriber failed to answer an incoming call using Directed Pickup because of a resource shortage. |
Directed Pickup (no barge-in) - count of failed attempts (user error) | Counter | Number of times that a Business Group Line subscriber failed to answer an incoming call using Directed Pickup because he or she made an error in using the service (for example dialing the wrong intercom code). |