The following statistics are collected for a Multi Line Hunt Group.
Parameter |
Type of statistic |
Description |
All incoming calls: Call counts - received | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group. |
All incoming calls: Call counts - received to pilot number | Counter | The total number of call attempts that have been made to the MLHG Pilot Directory Numbers for the Multi Line Hunt Group. |
All incoming calls: Call counts - answered | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group that were answered. |
All incoming calls: Call counts - not answered | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group that were not answered. |
All incoming calls: Call counts - rejected as busy | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group that were rejected as busy. |
All incoming calls: Call counts - rejected when queue full | Counter | The total number of calls to the Multi Line Hunt Group that were not added to the queue because it was full. |
All incoming calls: MLHG usage - time in call | Usage | The duration of all calls made to the Multi Line Hunt Group, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time. |
All incoming calls: MLHG usage - time alerting | Usage | The duration of all time that has been spent alerting MLHG Members, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total alerting time. |
Queued calls: Call counts - currently in queue | Gauge | The average number of calls in the call queue at the same time. |
Queued calls: Call counts - received | Counter | The total number of calls to the Multi Line Hunt Group that were added to the queue. |
Queued calls: Call counts - received to pilot number | Counter | The total number of calls to the Pilot Directory Numbers for this Multi Line Hunt Group that were then added to the queue. |
Queued calls: Call counts - answered | Counter | The total number of calls to the Multi Line Hunt Group that were added to the queue that were then answered. |
Queued calls: Call counts - not answered | Counter | The total number of calls to the Multi Line Hunt Group that were added to the queue that were then not answered. |
Queued calls: Call counts - timed out of queue | Counter | The total number of calls to the Multi Line Hunt Group that were added to the queue that were then rejected as busy. |
Queued calls: Queue usage - all calls | Usage | The duration of all time that has been spent by calls in the queue, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of time in the queue. |
Queued calls: Queue usage - unanswered calls | Usage | The duration of all time that has been spent by calls in the queue that were not answered, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of time in the queue. |
Members: Agents - currently logged in | Gauge | The number of MLHG Members logged in to the Multi Line Hunt Group. |
Average call duration | Gauge | The average duration of calls to the Multi Line Hunt Group. Note: this does not include queueing time. |
Call queue size - low water mark | Low | The low watermark for the number of calls in the queue at the same time. |
Call queue size - high water mark | High | The high watermark for the number of calls in the queue at the same time. |
Percentage of all incoming MLHG calls queued | Percentage | The percentage of all incoming calls to the Multi Line Hunt Group that were added to the queue. |
Percentage of incoming calls to MLHG Pilot DNs queued | Percentage | The percentage of incoming calls to any MLHG Pilot Directory Numbers configured for the MLHG that were added to the queue. |
Average time in queue for queued calls | Gauge | The average time that each call added to the queue spent in the queue. |