Business Group Application Servers

The Business Group Application Servers object defines whether this Business Group uses Music On Hold, and if so how.

Each Business Group Application Servers object is a child of a Business Group Call Services object. It is created automatically if the global Application Servers object supports Music On Hold; you cannot create, delete, enable or disable it.

To allow the Business Group to use Music On Hold, set Music On Hold Service - Subscribed to True, and check the default values for the remaining Music On Hold Service fields. The remaining fields in this object appear only if Music On Hold Service - Subscribed is set to True.


Parameter

Access

Description
Music On Hold Service - Subscribed Change Specifies whether this Business Group is permitted to use Music On Hold. (This service plays music or other recordings to callers while they are on hold, or while they are waiting in a queue for their calls to be answered.) Values:
  • True
  • False (default)
Music On Hold Service - class of service Change The level of Music On Hold service provided to this Business Group, which controls the group's access to Music On Hold facilities and the amount of data storage that is available to the group. See the Music On Hold manuals for more details. Range: 0 - 16. The default is 0.
Music On Hold Service - limit concurrent calls Change Specifies whether to limit the number of simultaneous calls to or from this Business Group for which Music On Hold can be playing. Values:
  • True (default)
  • False
Music On Hold Service - maximum concurrent calls Change This field appears only if Music On Hold Service - limit concurrent calls is True. Specifies the maximum number of simultaneous calls to or from this Business Group for which Music On Hold can be playing. The default is 16. When this limit is reached:
  • Any further callers that have been put on hold will hear comfort tones (a tone repeated at intervals to reassure the caller that the line is not dead).
  • Any further callers that are queued for a MADN or MLHG will hear the normal ringing tone.