There are eight 'Summary Period' Call Agent Statistics objects, which each display statistics collected over a different time interval. Note that the summary periods are preconfigured; you cannot change the summary periods or create new 'Summary Period' Call Agent Statistics objects. All the 'Summary Period' Call Agent Statistics objects have the same fields. All the fields are read only and there are no management actions associated with these objects. However, you can reset all the fields of the 'Summary Period' Call Agent Statistics objects by clicking on the 'Reset statistics' pushbutton displayed in the Call Agent object.
Parameter |
Type of statistic |
Description |
Current calls - number of active calls | Gauge | Number of currently active calls. |
Current calls - number of activating calls | Gauge | Number of currently activating calls. |
Current calls - number of deactivating calls | Gauge | Number of currently deactivating calls. |
Emergency calls - number of connected calls | Gauge | Number of emergency calls that are in progress and have completed routing out of MetaSwitch. These calls may or may not be connected to the operator, because another switch might still be routing the call. |
Emergency calls - number of calls that are being routed | Gauge | Number of emergency calls that are in progress but have not yet completed routing out of MetaSwitch. These calls will not yet be connected to the operator. |
Call attempts - subscriber originated calls | Counter | Number of call establishment attempts made for subscriber originated calls during the summary period. |
Call attempts - incoming trunk calls | Counter | Number of call establishment attempts made for incoming trunk calls during the summary period. |
Call attempt failures - total - subscriber originated calls | Counter | Total number of failed call establishment attempts for subscriber originated calls during the summary period. |
Call attempt failures - total - incoming trunk calls | Counter | Total number of failed call establishment attempts for incoming trunk calls during the summary period. |
Call attempt failures - subscriber busy - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because a subscriber line was busy. (This includes calls to ISDN where there was no free circuit on the PRI, calls to SIP subscribers where the maximum call appearance limit has been reached, and calls to a PBX where there is no free PBX line.) |
Call attempt failures - subscriber busy - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because a subscriber line was busy. (This includes calls to ISDN where there was no free circuit on the PRI, calls to SIP subscribers where the maximum call appearance limit has been reached, and calls to a PBX where there is no free PBX line.) |
Call attempt failures - subscriber unavailable - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because the subscriber was unavailable (for example because of VoIP network problems). |
Call attempt failures - subscriber unavailable - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because the subscriber was unavailable (for example because of VoIP network problems). |
Call attempt failures - no trunk circuit available - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because there was no free circuit on the target trunk. (This includes calls to SIP trunks where the maximum call appearance limit for the trunk has been reached.) |
Call attempt failures - no trunk circuit available - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because there was no free circuit on the target trunk. (This includes calls to SIP trunks where the maximum call appearance limit for the trunk has been reached.) |
Call attempt failures - trunk network busy or failed - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because a subscriber line on another switch was busy, or because there was no free circuit on a remote trunk (not connected to the local NE). |
Call attempt failures - trunk network busy or failed - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because a subscriber line on another switch was busy, or because there was no free circuit on a remote trunk (not connected to the local NE). |
Call attempt failures - trunk failed - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because the target trunk has failed. |
Call attempt failures - trunk failed - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because the target trunk has failed. |
Call attempt failures - number validation failed - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed during number validation. These failures may be caused by
|
Call attempt failures - number validation failed - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed during number validation. These failures may be caused by
|
Call attempt failures - no digits received - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because no dialed digits were received. |
Call attempt failures - no digits received - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because no dialed digits were received. |
Call attempt failures - routing failed - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed during routing (calls that could not be routed for a reason other than those listed above). |
Call attempt failures - routing failed - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed during routing (calls that could not be routed for a reason other than those listed above). |
Call attempt failures - resource shortage - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because of a resource failure within the NE (such as memory shortage). |
Call attempt failures - resource shortage - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because of a resource failure within the NE (such as memory shortage). |
Call attempt failures - media failed - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because the required media failed or because the required media type is not supported. |
Call attempt failures - media failed - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because the required media failed or because the required media type is not supported. |
Call attempt failures - signaling failed - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because of a failure in signaling (such as interworking errors). |
Call attempt failures - signaling failed - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because of a failure in signaling (such as interworking errors). |
Call attempt failures - system congestion - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because of system congestion. This can occur in high-load conditions when unusually large numbers of customers are trying to establish calls at the same time. |
Call attempt failures - system congestion - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because of system congestion. This can occur in high-load conditions when unusually large numbers of customers are trying to establish calls at the same time. |
Call attempt failures - handled by Call Services - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because the calls were rejected by call services such as Do Not Disturb or Anonymous Call Rejection. |
Call attempt failures - handled by Call Services - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because the calls were rejected by call services such as Do Not Disturb or Anonymous Call Rejection. |
Call attempt failures - others - subscriber originated calls | Counter | Number of call establishment attempts for subscriber originated calls during the summary period that failed because of reasons other than those listed above. |
Call attempt failures - others - incoming trunk calls | Counter | Number of call establishment attempts for incoming trunk calls during the summary period that failed because of reasons other than those listed above. |
Active call failures - subscriber originated calls | Counter | Number of subscriber originated calls that failed from an active state (calls that were cut off while the call was in progress) during the summary period. This count includes all deactivation causes other than normal release. |
Active call failures - incoming trunk calls | Counter | Number of incoming trunk calls that failed from an active state (calls that were cut off while the call was in progress) during the summary period. This count includes all deactivation causes other than normal release. |