There is a single 'No Summary Period' Call Agent Statistics object, which displays current statistics. All the fields in the 'No Summary Period' child object are read only and there are no management actions associated with this object.
Note that the average number Gauge statistics in this object represent the current count of calls rather than an average.
Parameter |
Type of statistic |
Description |
Number of currently active calls | Gauge | Number of calls currently active. |
Max number of active calls | High | Maximum number of calls active at the same time since the MetaSwitch NE was last started. |
Count of local routing attempts | Counter | Number of local routing attempts that have been made since the MetaSwitch NE was last started. When the count reaches the maximum value for this field it will wrap to zero. |
Count of successful local routing attempts | Counter | Number of local routing attempts that have been successful since the MetaSwitch NE was last started. When the count reaches the maximum value for this field it will wrap to zero. |
Calls from local line to local line - cumulative count | Counter | Number of calls from a local line to another local line since the MetaSwitch NE was last started. When the count reaches the maximum value for this field it will wrap to zero. |
Calls from local line to local line - average number | Gauge | Number of calls active from a local line to another local line. |
Calls from local line to trunk - cumulative count | Counter | Number of outgoing calls from a local line to a trunk since the MetaSwitch NE was last started. When the count reaches the maximum value for this field it will wrap to zero. |
Calls from local line to trunk - average number | Gauge | Number of outgoing calls active from a local line to a trunk. |
Calls from local line to IVR - cumulative count | Counter | Number of calls from a local line to an IVR termination (announcement or Call Service menu) since the MetaSwitch NE was last started. When the count reaches the maximum value for this field it will wrap to zero. |
Calls from local line to IVR - average number | Gauge | Number of calls active from a local line to an IVR termination (announcement or Call Service menu). |
Calls from trunk to local line - cumulative count | Counter | Number of incoming calls from a trunk to a local line since the MetaSwitch NE was last started. When the count reaches the maximum value for this field it will wrap to zero. |
Calls from trunk to local line - average number | Gauge | Number of incoming calls active from a trunk to a local line. |
Calls from trunk to trunk - cumulative count | Counter | Number of transit calls from a trunk to another trunk since the MetaSwitch NE was last started. When the count reaches the maximum value for this field it will wrap to zero. |
Calls from trunk to trunk - average number | Gauge | Number of transit calls active from a trunk to another trunk. |
Calls from trunk to IVR - cumulative count | Counter | Number of incoming calls from a trunk to an IVR termination (announcement or Call Service menu) since the MetaSwitch NE was last started. When the count reaches the maximum value for this field it will wrap to zero. |
Calls from trunk to IVR - average number | Gauge | Number of incoming calls active from a trunk to an IVR termination (announcement or Call Service menu). |
Multiparty calls - cumulative count | Counter | Total number of calls involving three or more endpoints since the MetaSwitch NE was last started. When the count reaches the maximum value for this field it will wrap to zero. |
Multiparty calls - average number | Gauge | Number of calls active involving three or more endpoints. |